MTX Gov 988 Mental Health
A Connected Platform for Every Moment That Matters
MTX Gov 988 Mental Health helps agencies deliver compassionate, timely, and coordinated support across every channel of the 988 Suicide & Crisis Lifeline.
MTX Gov 988 Mental Health helps public sector agencies manage behavioral health crisis response through a unified platform built on Salesforce Public Sector Solutions. The solution connects omnichannel crisis intake, case management, clinical assessments, mobile crisis dispatch, resource availability, referrals, care coordination, analytics, AI assistance, and executive reporting into a single ecosystem. Organizations can implement capabilities incrementally, beginning with crisis intake and expanding into field operations, resource management, and long-term recovery coordination.
The platform provides role-based digital experiences for crisis counselors, supervisors, mobile crisis teams, healthcare providers, community partners, and administrators. Crisis counselors can capture interactions, perform standardized assessments, generate AI-assisted summaries, and create cases with minimal administrative effort. Supervisors gain real-time visibility into workloads, SLAs, and high-risk cases. Mobile responders receive dispatches, navigation, case details, and field documentation through Salesforce Field Service. Healthcare providers and community organizations collaborate through secure referrals and shared case information, ensuring continuity of care.
Reusable workflows, AI-powered recommendations, configurable assessments, dashboards, and integration components help agencies modernize behavioral health operations while reducing implementation effort.
How the Platform Helps
MTX Gov 988 Mental Health replaces disconnected crisis management systems with coordinated workflows spanning the entire crisis lifecycle, from first contact through recovery. The platform standardizes intake, automates routing and follow-up, supports evidence-based assessments, dispatches field teams, tracks community resource availability, and manages closed-loop referrals. Built-in AI capabilities generate call and case summaries, identify repeat crisis patterns, recommend next-best actions, predict demand, and provide operational insights. Executive dashboards help leaders monitor response times, crisis trends, workforce performance, resource utilization, and program outcomes.
Product Subscription & Delivery Model
The solution is delivered as an MTX product subscription on the client's Salesforce environment, providing reusable product capabilities, implementation assets, documentation, and ongoing product enhancements.
Product Subscription
The subscription provides reusable product capabilities, implementation assets, documentation, and ongoing product enhancements on the client's Salesforce environment.
Implementation Services
Implementation services cover configuration, integrations, migration, testing, training, and deployment.
Managed Services
Managed Services support production operations, reporting, releases, enhancements, and continuous optimization.