Configurable child support product
MTX Gov Child Support connects participant service, casework, orders, enforcement, payments, employers, courts and program insight on one adaptable product foundation.
Configurable product technology for connected child support program operations.
Designed for phased modernization and agency-specific policy
WorkflowPolicy rule applied
ExchangeEmployer data received
Why the work matters
National FY 2024 preliminary program context.ACF / OCSS source (opens in a new tab)
Repeated data entry, document handling and queue triage leave less time for participant service and complex case decisions.
Workflow, rules and guided actions organize work around case priority.
Employers, courts, financial institutions and government programs exchange information through different channels and schedules.
A shared integration layer tracks exchanges, exceptions and data lineage.
Statutory, administrative and operational changes can create backlogs when every adjustment requires custom development.
Configurable rules, notices and workflows support controlled product change.
Calls increase when parents cannot see requirements, actions, payment activity or secure messages in one place.
Role-based digital experiences provide clearer status and self-service.
Unidentified payments, adjustments, allocation and disbursement issues demand traceable decisions and timely resolution.
Exception queues and transaction history connect financial activity to case context.
Aggregate reporting can hide stalled cases, uneven workloads and upstream data problems until performance is affected.
Operational analytics expose trends and drill-through actions inside daily work.
One product. A connected lifecycle.
Agencies can adopt a focused module, modernize a lifecycle stage or use the broader product suite. Shared services keep data, decisions and user experience connected as adoption expands.
Stage 01
Give parents and staff a guided path from application through identity, participant and location information. Capture usable data early and preserve context for the work that follows.
Applications, requests, documents, status, messages and payment history.
Participant, address, employment and identity information with source tracking.
Consent, genetic testing, documentation, legal steps and milestone management.
Guidelines, calculations, evidence, hearings, orders and participant notices.
Caseload views, tasks, queues, deadlines, supervisory controls and audit history.
Configurable remedies, decision criteria, alerts, actions and follow-through.
Change intake, eligibility, calculations, legal activity and revised orders.
Receipts, allocation, distribution, adjustments, disbursement and exceptions.
Income withholding, verification, new-hire activity and secure responses.
Initiating and responding workflows with document and status exchange.
Hearing preparation, filings, documents, orders and outcome capture.
APIs, notices, correspondence, dashboards and governed operational data.
Measurement built into the product
MTX Gov Child Support places federal performance measures beside operational indicators. Leaders can move from a trend to the cases, queues and process conditions behind it.
Displayed figures are national FY 2024 preliminary program context from ACF / OCSS. They are not MTX client outcomes.
87%
Cases with support orders
A product foundation for change
Capabilities share common product services and can integrate with an agency’s current ecosystem. This supports staged adoption without isolating the data and decisions that span the lifecycle.
Security · Accessibility · Observability · Portability · Data governance
Business rules, workflow and content can change through governed product controls.
API, event and managed exchange patterns connect courts, employers, federal services and agency systems.
Prioritization, summarization and drafting can assist staff while decisions remain reviewable and accountable.
Case actions, rule results, data sources and financial activity preserve an auditable history.