MTX Gov MyPath
A flexible omnichannel engagement layer for guided government journeys. MyPath helps public sector agencies guide constituents, applicants, licensees, providers, employers, and regulated entities through complex government journeys using a prompt-driven, natural language system of engagement.
Guided journeys without replacing systems of record.
MyPath is designed as a flexible omnichannel engagement layer that spans web, mobile, SMS, voice, and chat, so people can get clear next steps wherever they already interact with the agency. It combines conversational engagement, a connected view across programs, and actionable integrations so conversations can lead to real outcomes such as status checks, document submission, reminders, task completion, and handoffs into existing workflows.
Unlike a rip-and-replace modernization, MyPath sits above the systems agencies already run. It is technology-agnostic and can connect to eligibility platforms, Medicaid, SNAP and TANF systems, workforce and vocational rehabilitation systems, licensing, permitting, and inspection platforms, case management, contact centers, document repositories, payment systems, notification tools, and CRM platforms where those are in place. Agencies do not need extensive modernization of existing systems of record to begin improving the constituent experience.
Conversational engagement
Prompt-driven, natural language next steps across programs
Web, mobile, SMS, voice, and chat
Meet people where they already interact with the agency
Real outcomes
Status checks, document submission, reminders, tasks, and handoffs
Technology-agnostic integrations
Sits above systems of record agencies already run
How the platform helps.
MyPath supports a broad set of guided journeys rather than a single program use case. Stage 1 can begin with work requirements, including requirement explanation, exemptions, documentation, reminders, compliance tracking, and caseworker review. The same foundation extends across enrollment, licensing, inspections, appeals, workforce, vocational rehabilitation, appointments, payments, and closed-loop referrals.
Across these journeys, users can ask plain-language questions such as what documents are missing, why an application is pending, how to renew a license, or what happens next in a case. Agencies can start with the use cases that matter most and expand over time, using reusable conversation patterns, use case templates, integration patterns, dashboards, and implementation assets rather than designing each journey from scratch.
Work requirements
Requirement explanation, exemptions, documentation, reminders, compliance tracking, and caseworker review.
Benefit enrollment and renewal
Guided enrollment, renewal, and redetermination support for benefit programs.
Licensing and permitting
Regulatory licensing, permitting, inspections, and compliance navigation.
Appeals
Plain-language guidance through appeal steps and what happens next in a case.
Workforce and vocational rehabilitation
Workforce and employment navigation plus vocational rehabilitation service planning.
Appointments, payments, and referrals
Appointment scheduling, payment guidance, and closed-loop referrals into existing workflows.
Start with what matters most, then expand.
The platform evolves across three stages: a guided engagement foundation, cross-program expansion, and intelligent action with next-best-action recommendations, proactive outreach, and journey analytics.
Stage 1: Guided engagement foundation
Begin with priority journeys such as work requirements, using reusable conversation patterns, templates, and integration patterns.
Stage 2: Cross-program expansion
Extend the same foundation across programs so people get a connected view instead of a separate portal for each service.
Stage 3: Intelligent action
Next-best-action recommendations, proactive outreach, and journey analytics so conversations turn into completed tasks.
Connect to the systems agencies already run.
MyPath is technology-agnostic. Agencies do not need extensive modernization of existing systems of record to begin improving the constituent experience.
Eligibility and benefits
Eligibility platforms, Medicaid, and SNAP and TANF systems.
Workforce and vocational rehabilitation
Workforce and vocational rehabilitation systems already in operation.
Licensing, permitting, and inspection
Licensing, permitting, and inspection platforms for regulated entities.
Case management and contact centers
Case management systems and contact centers so conversations can hand off into existing workflows.
Documents and payments
Document repositories and payment systems for submission, status, and payment guidance.
Notifications and CRM
Notification tools and CRM platforms where those are already in place.
Implementation and managed services
Implementation covers configuration, integration, migration, testing, training, and deployment. Agencies can start with the journeys that matter most and expand using reusable conversation patterns, use case templates, integration patterns, dashboards, and implementation assets.
Managed Services can support ongoing operations, release coordination, reporting, enhancements, and integration monitoring after launch.
Implementation
Configuration, integration, migration, testing, training, and deployment.
Reusable assets
Conversation patterns, use case templates, integration patterns, dashboards, and implementation assets so each journey is not designed from scratch.
Managed Services
Ongoing operations, release coordination, reporting, enhancements, and integration monitoring after launch.
A flexible omnichannel layer for guided government journeys.
Start with the use cases that matter most—without replacing the systems of record you already run.