988 Crisis SafeResponse

What is 988? The National Suicide Hotline Designation Act will require states to establish the three-digit code, 988, as a suicide prevention hotline, starting in July 2022.

Support individuals in crisis by improving communications between community members and mental health providers. MTX’s 988 Crisis SafeResponse enables your agency to satisfy the new 988 mandate and assist individuals facing mental health issues to receive the immediate help they need.

Whether your agency needs an end-to-end system or individual elements to bridge the gaps, our modules are designed specifically for the 988 initiative.

Benefits

Flexible Volumes and Surge Support

Adjust staffing needs to supplement your existing team and operate your end-to-end mental health and suicide prevention support center.

Network of Mental Health Services

Create the linkage to care, connecting providers, hospitals, and clinics to resources, such as availability and scheduling of beds.

988 Dispatch (CAD) Systems

Dispatch appropriate professionals, utilizing geolocation features, with CAD systems pressure-tested to meet CJIS and 5 9s standards.

Data Analytics and Dashboard

Increase the visibility of services at treatment facilities, agency capacity, utilization rates, call trends and volumes, hospital admissions and more.

Interagency Case Management

Triage events in real-time and communicate with behavioral health agencies, hospitals, treatment facilities and law enforcement.

Seamless Billing

Allow agencies to invoice services through a complete revenue cycle management system.

Wraparound Services

Provide customized services to specific at-risk populations while remaining PII/PPI and HIPAA-compliant.

Marketing and Communications

Marketing services to communicate the use of 988 throughout your community and help off-load the 911 system by up to 30%, redirecting appropriate calls to the 988 systems.