SUCCESS STUDY
Department of Health
The Oklahoma Department of Health (DOH) needed to track antibody testing during the COVID-19 pandemic. They turned to MTX to create a system which enabled citizens with intake application, test result tracking from multiple testing centers, and distribution to laboratories for publishing results.
Key Challenges
- Lack of a single E2E system to track the antibody testing process from intake completion to the publication of test results
- Integration of complex functionality including barcode scanning across multiple platforms (desktop/mobile)
- Extremely short timeline to accommodate the requirements along with standard client input
Transformation
Tailored Portals for Efficient Workflows
- Allows different user groups to access personalized portals
- Streamlines daily work without compromising DOH user capability of “one view CRM”
- Reduces dependency on additional hardware to support barcode scanning, ultimately saving costs
- Fast-paced implementation with quicker feedback
- Reduces turnaround time
1 Week
To configure, develop and deploy solution with Twilio integration, barcode scanning, and more.
Features
Empowering Users with Personalized Portals
Configured separate community portals for
user personas
Single back-end app view to track process
Complex capability of barcode scanning for desktop and mobile
Integration in overall solution
Continuous touchpoints for collecting feedback and providing stakeholder demos
