Emergency Response Management Solutions
Mission-critical technology for emergency response and preparedness
Readiness Management
Facilitate timely and accurate communication across multiple stakeholders to ensure your county, city, or state is proactively prepared to handle emergency situations. Access a safe and secure portal where each organization can access important documents, procedures, and policies.
Key Features
- Facility Maps, and Technology Asset Information
- Emergency Personnel Contact Information, Qualifications and Locations
- Supply inventory and usage levels
- Crisis Communications Plans for Media and Citizen Notifications
- Interactive dashboard at your fingertips with key real-time insights
- Facility Status and Asset Supply Capacities
- Emergency Personnel Readiness Indicators
- Current Emergency Personnel Deployment Locations
Communications Management
Be emergency-ready with a prompt response plan which provides dissemination of critical safety information and guidance for the public through multiple communication channels such as Social Media, Email, SMS/Text Messages, and Outbound Automated Phone Calls.
Key Features
- Capture citizen’s feedback through a case management system
- Personalized and tailored messages to specific segments
- Listen, monitor and understand the sentiment on social media conversations
- Visualize customer feedback and insights through a dashboard in real-time
Quarantine Health Management
Proactively identify at-risk individuals who may have been exposed to an infectious disease or are currently under a mandated remote quarantine with a two-way automatic texting conversation.
Key Features
- Notify associated health-care organizations to quickly contact people who have self-identified with associated symptoms.
- Provide people with an easy-to-use mobile enrollment consent form that adheres to all the required government data privacy and security laws, including HIPAA.
- Allows your organization to assign multiple roles and responsibilities for partner agencies to access the system
- Visual dashboard to help predict the potential spread of the disease in real-time
Intake Response Management
Streamline processes to capture and respond to questions, suggestions, complaints and special social service requests, so organizations can spend more time managing the emergency.
Key Features
- Captures questions from Phone Calls, Emails, Online Forms, Social Media, and Text Messages into one centralized system
- Automatically routes questions or complaints to the appropriate internal or external organization, so you can respond to individuals quickly and accurately.
- Supports integration features such as Call Center Technology, Web Chatbots, and API 3rd Party Data
- Provides detailed reporting and aggregate dashboards to keep a pulse on customer feedback
- Reduce Manual Processes to quickly approve applications for special social services
Health Care & Recovery Plan Management
Coordinate and provide excellent care and respond to patients across various medical providers. Manage patient health efficiently in an organized manner.
Key Features
- Patient Profile information and new patient onboarding forms
- Detailed view of customized health care and wellness plans
- Clear and accurate task assignments to medical provider teams at different locations
- Segment and identify those in high-risk groups
- Dashboard with aggregate and detailed reports
