MTX is a market leader in deploying digital solutions for regulatory agencies, including licensing, permitting, and inspection services. Our industry experts seamlessly integrate innovative technologies, empowering governments to automate their service delivery and business operations.
Key Use Cases in the Licensing and Permitting Industry
Professional Licensing
Motor Vehicles / Carriers
Alcohol, Cannabis, and Tobacco
Insurance, Securities, and Finance
Construction Industries
Health and Human Services
Environment and Agriculture
Education and Child Care
MTX Licensing, Permitting, and Inspections Solution
MTX Licensing, Permitting, and Inspections Solution
Online Portal
Enable collaboration between licensing agencies and members of the public.
Application Intake
Allow applicants to submit applications in the online portal.
Payment
Allows applicants to pay fees online and allow licensing agencies to track and report payments.
Application Review & Approval
Route applications to staff for review, provide the ability to ask applicants for additional information, and approve or deny the application.
Configurable Licensing Solution
Guided end-to-end licensing application processes to modernize your agency, resulting in faster issuance time and increased compliance.
License Issuance
Automatically generate the needed license and provide it to the applicant via email or the online portal.
Amendments & Renewals
Allow licensees to make modifications to their licenses while they are active. Licensees can renew their licenses in the portal.
Inspections
Complete tracking, automatic assignment, routing, scheduling and optimization of inspections. Upload photos and pass / fail an inspection.
Compliance & Appeals
Track and manage the compliance process from complaints to compliance actions, as well as the subsequent appeals process.
Amendments & Renewals
Allow licensees to make modifications to their licenses while they are active. Licensees can renew their licenses in the portal.
Benefits
Decrease call center volume to reduce staff burden while improving public satisfaction.
Decrease late renewals, incomplete or erroneous applications, and compliance issues.
Increase the number of inspections performed.
Enable new and existing applicants to log in to an easy-to-use online portal to upload, view, edit and manage all required documentation and stay informed on the current status of their application.
Drastically reduce the average processing time for new applications.
Automatically approve the majority of renewals, freeing up staff hours for more strategic tasks.
Automatically approve simple requests and applications.
Create reports within minutes, establishing swift decision-making and data-driven insights.
Automate repetitive application tasks such as referencing external agencies, reading documents for completeness, and verifying credentials.
Leverage Salesforce’s base functionality, including reporting, related records, management, and Chatter integration, to provide a solution tailored to each agency’s needs.
MTX deployed a modern online licensing system for health-related and occupational license applications, with the agency experiencing exceptional results.
Before MTX Solution
35,000
Initial Health and Business Credentials Issued in 2022
76 days
Average Time to Review License
60-80 days
Average Time to Review Plans
After MTX Solution
51,000
Initial Health and Business Credentials Issued in 2023
44% Increase from 2022
2-5 days
Time to Review License
Decreased by 71+ days
14-23 days
Time to Review Plans
Decreased by 31+ days
Key Challenges of Legacy Systems
Many agencies continue to rely on outdated systems for licensing management, leading to a multitude of challenges that result in slow turnaround times for license issuance.
Slow Turnaround Time
There can be many different applications, forms and additional required documents depending on the license type. Agency staff spend many hours fielding calls from residents who aren’t sure which licenses they need.
Lack of Visibility
After an application is submitted, there is little visibility into details such as timeframes for each stage, status of the license and permit, and next steps. As a result, communication between licensing and inspection staff can be cumbersome and require a large amount of effort to ensure tasks are completed - causing unnecessary delay.
Application Errors
If applications require manual entry by licensing staff, human error in data entry can cause reporting issues, inhibit search capabilities, and add to the frustration of residents trying to search for businesses and/or licensed individuals.
Disconnected Systems
Licensing agencies conduct multiple functions which can include inspections, investigations, compliance, and appeals. These departments often use disparate systems which lack communication, resulting in a large delay for reviewers and approvers.
Redundant Paperwork
Applicants are often burdened with redundant paperwork as a result of multiple departments using different systems.
