Connected capability areas
From intake and investigation through permanency and exchange
Connected child welfare product
Turn disconnected work into a clearer path home.
MTX Gov Child Welfare connects intake, prevention, case practice, providers, placements, permanency, and partner data on a modular product foundation—giving teams a more usable view of each child and family journey.
- Modular by design
- Practice configurable
- Human-directed decisions
ConnectedCourts · providers · partners
VisibleWorkload · risk · outcomes
Designed around the child welfare continuum
- Intake
- Intervention
- Placement
- Permanency
- Aftercare
Product at a glance
A reusable foundation organized around child welfare practice.
These figures describe product scope and design. Agency outcomes depend on implementation priorities, operating conditions, adoption, and locally defined measures.
Journey moments
A product model organized around practice, not system silos
Architecture layers
Experiences, product modules, shared services, and governed data exchange
01
Administrative work competes with family engagement
Repeated data entry, document handling, and system navigation consume time that practitioners could use to understand needs and coordinate services.
MTX product response
Guided intake, reusable information, mobile casework, and workflow-driven tasks
02
Information is fragmented across the service network
Case details, provider updates, court activity, and partner data often arrive through separate systems or manual handoffs.
MTX product response
A shared record supported by role-based access, portals, APIs, and governed exchange
03
Policy evolves faster than legacy software
Hard-coded forms and workflows make program changes expensive. Release backlogs can leave frontline processes out of step with current practice.
MTX product response
Configurable rules, forms, queues, notices, assessments, and approval paths
04
Service referrals stall when capacity is unclear
Teams may lack a current view of provider availability, eligibility, service coverage, and referral status across locations.
MTX product response
Provider profiles, service inventory, capacity visibility, matching, and referral tracking
05
Leaders see problems after they become urgent
Static reports can obscure workload pressure, overdue actions, service gaps, approval delays, and changes in case progress.
MTX product response
Role-based work queues, operational dashboards, thresholds, trends, and drill-down views
06
Monolithic modernization concentrates delivery risk
Large replacements can delay usable value and create another tightly coupled system that becomes difficult to change or transition.
MTX product response
Bounded modules, documented interfaces, shared platform services, and phased adoption
The product
A system of work for the people responsible for progress.
Child welfare work crosses teams, organizations, policy rules, and time. The product gives practitioners, supervisors, providers, legal partners, and program leaders role-appropriate experiences on a shared data and workflow foundation.
For practitioners
Guided work, fewer duplicate entries, mobile access, and a single view of plans, services, visits, and decisions.
For supervisors
Workload, deadlines, approvals, risk signals, and case progress surfaced where coaching and review happen.
For providers & families
Purpose-built portals for referrals, availability, documents, status, communication, and progress updates.
For program leaders
Operational and outcome measures that reveal service gaps, placement pressure, and improvement opportunities.
Product capabilities
Start with the capability that matters now. Expand on the same foundation.
Each module can be configured around agency practice and connected through defined interfaces and shared data.
Intake
Safety
Intervention
Placement
Permanency
Aftercare
Identify and understand
Bring reports, screening, assessment, and investigation into a guided flow.
Capture people and allegation information once, route work by policy, and organize safety and risk information for authorized review.
- Intake & hotlineGuided reporting, screening and referral decisions
- Assessment & investigationTasks, evidence, contacts and findings
- Risk managementStructured assessment with professional oversight
Product architecture
Modernize in modules without creating another island.
Bounded product modules sit on reusable platform services, governed data, and documented interfaces. Agencies can sequence adoption around program priorities and preserve a path for future change.
ExperiencePractitioner workspace · portals · mobile
Product modulesIntake · practice · providers · placement · permanency
Shared servicesWorkflow · rules · documents · notices · identity · audit
Data & exchangeAPIs · data contracts · analytics · integration
Foundation
Security
Accessibility
Observability
Portability
Product intelligence
Move from reporting activity to seeing where help is needed.
The analytics layer can combine operational, quality, capacity, and outcome indicators. Agencies choose definitions, thresholds, access, and publication rules.
- Workload & deadlines
- Assessment completion
- Service gaps
- Placement pressure
- Time to permanency
- Data quality