HOW MTX SALESFORCE MANAGED SERVICES
SOLVES THE TECH TALENT CRUNCH
With surging cloud software take-up and skill demand across the economy, Australian businesses face a talent crunch paralysing the potential of their Salesforce investments. But a unique new people-first approach offers a fresh alternative for businesses to unlock value.
Businesses are investing heavily in Salesforce because it offers the best cloud-based solution to bring companies and customers together, drive competitive advantage and operational efficiency. The trend is part of a massive shift, as cloud-delivered software now makes up 43% of the enterprise software market and is expected to hit 61% by 2026.
But many Salesforce customers struggle to keep their platforms up-to-date with evolving business needs and a rapidly changing market. If the reason to invest in Salesforce was competitive advantage, businesses need to unleash its potential, rather than let it drag on growth.
The tech talent shortage is a key reason businesses struggle to unlock that potential, with Salesforce managers ranking attracting and retaining experienced talent as the biggest challenges to growth this year. The headaches don’t end there, with salary expectations for Salesforce skills exceeding similar types and a shortfall in available tech talent resulting in thousands of jobs going unfilled across the industry. IDC predicts the need for more than 75,000 new Salesforce workers by 2026 in Australia alone!
“The talent crunch is upon us.”
IDC, September 2021
Salesforce staff are a costly investment and far too valuable for low-value, business-as-usual administration.
Businesses need them focussed on strategic growth, driving adoption and shaping ongoing requirements and enhancements - not menial fixes and seasonal updates.
Meanwhile, with Salesforce clouds constantly updating and improving, in-house Salesforce talent is challenged to keep ahead of leading edge functions and capabilities. The loss to business is a world of innovation and competitive advantage hidden from view.
Cut to the chase: download now to see how our approach can solve your talent challenge.
In such a competitive market, talented Salesforce staff find themselves in demand and eager to spread their wings.
For businesses, the loss of continuity equals lost opportunity with broken development pathways and misalignment with business strategy.
The talent crunch poses significant risk that Salesforce investments become a resource and productivity drain rather than a driver of growth.
Salesforce customers talk about their talent challenge:
- I keep losing good Salesforce people.
- I just don’t have the right people and can’t find them anywhere.
- People leave and when I get new ones they don’t know my system.
- It feels like I’m on repeat with my support team. I just can’t get progress.
- I really wonder if we’re doing the right things to make Salesforce work for the business.
- I’m not sure we’re getting the most out of Salesforce.
- I’d like to hire but we have a headcount freeze.
- I don’t have the bandwidth to unlock the potential.
- I’m really struggling to manage multiple clouds.
- It's so difficult and slow to get enhancements into Salesforce.
- The Salesforce mandatory updates just keep breaking our system.
Perhaps you feel the same way.
At MTX Group, we’ve created a unique new model to solve the talent crunch with the best Salesforce expertise and experience at its core. MTX Salesforce Managed Services has invested in the capabilities needed to unlock business value and drive competitive advantage for business.
One way we do this is by expanding the ecosystem at source, creating new training opportunities and career pathways, including for people from diverse and marginalised backgrounds. Another is an optimal culture that attracts and retains the very best and brightest who aim for great client outcomes while generating a positive outcome for the community. Another is structured learning, professional development and constant improvement across our team.
The result is a 5-Star AppExchange rating for Managed Services as assessed by our clients and reported to Salesforce.
People are our strength and that’s how we help clients unlock the power and value of Salesforce with dedicated, highly-skilled professionals who they know by name and trust as a key advisor. We’ve invested in scaled Salesforce expertise to provide Managed Services from admin support through to sophisticated business integration and unleashed innovation.
CONTACT OUR TEAM TO LEARN MORE ABOUT OUR EXPERTISE AND MODEL.
The MTX Salesforce Managed Services approach :
- Flexibility with a service that evolves with your business needs and frees your internal team.
- Expertise with a dedicated team and access to niche specialists whenever you need it.
- Innovation with the smarts to harness the new functions and capabilities.
- Reliability with sandbox and release management, break fixes and best practice governance.
OUR APPROACH CAN HELP SOLVE YOUR TALENT CHALLENGE
Our model keeps your valuable talent focussed on your business needs and your Salesforce platform driving your growth and competitive advantage.
MTX Salesforce Managed Services puts people first to address the talent crunch and unlock the value of Salesforce.
