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Our Services
Digital Transformation
MTX Digital Transformation services enable organizations to orient themselves to the constituent experience, leading with respect for all stakeholders and introducing frameworks necessary to collaborate and make decisions at an enterprise level. With three key pillars, including human-centered design, change enablement, and digital blueprinting, we facilitate inclusive discussions and develop plans to operationalize desired changes across the organization.
Human-Centric Design and Experiences
Human-Centric Design is a powerful tool that can help companies achieve their strategic goals and better serve their customers. At MTX, we specialize in creating user-centric experiences and interfaces that address your business challenges in innovative ways.
Expertise Includes:
Expertise Includes:
- User Research and Analysis
- Persona and Scenario Creation and User Journey Mapping
- Wire-framing, Prototyping and Responsive Design Services
- Accessibility and Testing
Portfolio Assessment & Modernization
The right people, processes, and technology can unlock business efficiency and deliver an exceptional experience to your customers. We’re unbiased and go beyond just the tactical aspects – focusing on your strategy, and how the right vision and architecture can achieve your short-term and long-term goals.
Organizational Change Enablement & Adoption
Create a culture of enduring change with a full lifecycle approach toward building user adoption, engagement, and sustainability to become a thriving, scalable organization.
- Identify and minimize employee resistance.
- Boost employee engagement and adoption.
- Improve organizational performance and reduce costs.
Systems Implementation
Provide your organization a holistic view of both infrastructure and the implementations built atop it, so key decision-makers have visibility around all of the data available, have a common vision for collaboration and maintain a competitive edge with real-time key insights.
Cybersecurity
First end-to-end, risk-based cybersecurity strategy to help entities reach full cyber maturity. Blending risk management and guided consultations with continuous improvement to formulate a best-in-class cyber security offering. Whether state-side or global, government or private, cyber mature or not, MTX will guide your team every step of the way.
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MTX NXT Managed Services
End-to-end customer service call and contact center staffing and management combine with a variety of technology solutions to make it easy for residents and the community, especially for the limited English population, the elderly and people with disabilities.
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AI Blueprint Strategy
MTX's AI Blueprint Strategy involves a deep dive into an organization's customer challenges, internal capabilities and financial and commercial impact, all while evaluating the value delivered to customers. Our strategy includes analysis, implementation and continual improvement.
Data Strategy & Analytics
MTX Data Strategy leverages technology architecture, use case-based solution design and deployment, SaaS-based tool provisioning and support, training of internal resources and change management for adoption across clients and internal stakeholders. Our strategy includes current data collection methodologies, reporting and warehousing to ensure your organization remains on the frontlines of innovation.
Customer Care
Utilize our team of experts to execute your agency’s operations including technical and user support, contact center across omni-channel offerings, grants and license management and presales lead qualification. In addition, MTX offers support in responding to public inquiries for information and assistance, taking and processing applications and case-related information for programs, and performing complaint resolution services. This service is rapidly scalable and promises improved customer and user satisfaction.
Mobile Services
MTX Mobile Services offers a wide range of offerings. We begin with Mobile Strategy, understanding client needs and developing a KPI-oriented roadmap. Our focus is on UI/UX to drive user engagement and business goals. We build apps using the right platform and follow best practices for security. Mobile Analytics help measure app performance, personalize the experience, and ensure success. We specialize in native, hybrid, PWA, and responsive web apps. Managed Services include monitoring app performance and user satisfaction. We maintain high ratings for public apps. MTX Mobile Services provides comprehensive mobile solutions.
