SUCCESS STUDY
The South Australian Department of Premier and Cabinet (SA DPC) needed a way to analyze feedback from users of websites providing residents with information about government policies, including COVID-19 protocols. SA DPC needed to translate the free text to make improvements to their informational website.
Key Challenges
- Feedback is received in free text form, making it difficult to interpret and extract meaning from
- SA DPC’s websites needed to manage the heavy traffic and feedback given by users
- Outdated APIs were not optimal for security or throttling management
Transformation
Actionable Insights for Data-Driven Decisions
- Ability to measure the sentiment and common topics of the free text feedback left by users
- Easy-to-use and intuitive real-time dashboard
- Increased level of detail from a thumbs up/thumbs down scale to a 5 face emoji scale
- Creation of a Net Promoter Score
- More secure and manageable API implementation
5 Weeks
To complete project
Features
Unlock Insights, Empower Decisions
Natural Language Processing (NLP) and sentiment analysis on all free text comments
Feedback summarized in a real-time and filter-enabled dashboard
Dashboard build end-to-end on a Google Cloud pipeline
APIGEE-based API boosts security and allows management of traffic
